General inquiries

For questions about the platform, account assistance, partnerships, or any non-technical matters, please contact our support team. We aim to respond promptly with a comprehensive answer and the next steps.

Support email: [email protected]

To help us serve you faster, please include:

• Your organization or account name (if applicable)
• A concise description of your question
• Any relevant reference numbers or identifiers

Developer submissions

Developers seeking to submit applications, integrations, or API proposals should initiate contact through the support channel. Provide a clear summary of your submission, technical details, and any required assets. Our partnerships and engineering teams will evaluate alignment, compliance, and security considerations before moving forward.

Submission contact: [email protected] (subject line: Developer Submission). Please title your message accurately to ensure proper routing.

• Platform compatibility and prerequisites
• API access, webhooks, and data formats
• Security, privacy, and data handling measures
• Proposed milestones or delivery timelines

Response times

We recognize the importance of timely guidance. Our standard expectations are designed to balance speed with thorough review:

• General inquiries: within 1–2 business days
• Developer submissions: up to 5 business days for initial acknowledgment and evaluation
• Critical issues (security or platform availability): within 2 business hours, monitored 24/7

Please note that peak periods or complex cases may extend these windows. We commit to communicating any anticipated delays and providing a clear plan of action.